We're always happy to hear from you, whether you've got a problem or query before or after you buy, you need more information, or anything else. Please quote your order number in any correspondence. You can contact us by any of the following methods.
Email us at email@example.com. We promise to respond quickly.
Call us on 0800 488 0345 or 01706 507309 (+44 1706 507309 from outside the UK).
We can take your call between 8am and 6pm Monday to Friday, or between 10am and 5pm on Saturdays - closed Sundays and Bank Holidays (UK times).
You can leave an answerphone message any other time and we'll call you back the next morning.
Please note calls may be monitored and / or recorded for quality and training purposes.
Our Fax number is 0870 162 3996 (+44 870 162 3996 from outside the UK).
Fax calls cost 2p per minute plus your phone company's access charge.
Our postal address is
Unit 21 Cuba Estate
Bolton Road North
Northern Parrots and www.northernparrots.com are trading names of Northern Pet Company Ltd, Registered in England no. 4489037.
Our registered office is 22-28 Willow Street, Accrington, BB5 1LP. Please do not use this for correspondence.
Our VAT registration number is 797 7031 84.