FAQs

If your order has not been dispatched, you can amend your address. As there is a very small window of time to make updates before our warehouse team process your order, please contact us as soon as possible. Please note, new customers are unable to change their details on their first order for fraud prevention reasons.

If your order has not been dispatched yet, you can cancel or amend your order. As there is a very small window of time to make updates before our warehouse team process your order, please contact us as soon as possible.

Once your order has been shipped, you will receive a confirmation email to the e-mail address provided at purchase. If you have an online account, you can check the status of your orders anytime, visit the Order History page. This is the easiest and fastest way to get the most current information regarding your orders. Please contact us anytime for help with an order.

We currently offer free standard shipping on all orders over £39.

A tracking number will be emailed to you once your order is despatched. The tracking number allows you to see where your package is and when it will arrive.

Please contact us with your order number and tracking details to hand. Be sure to check with your neighbours and/or post office for more information before reporting any issues to us.

Please check our Returns & Refunds page for all information regarding returning, or cancelling an order.

Please contact us with all the information you have. We will resolve your query as quickly as possible. We will arrange for a return at our expense and provide a replacement or refund

Our delivery options are fully tracked. If you have not received your order within the times stated and you have noticed unusual activity on your tracking number, please contact us for more help.

If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of your dispatch email with your tracking ID. Please also check what time you placed your order, any orders placed after 2pm will be classed as if they were placed the next day. If you have received a card from the delivery company, it should have instruction on how to rearrange the delivery.

Simply head over to the account page and register using a valid email address and password.

It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you will see a list of options available to edit.

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. Please contact our customer service team as soon as possible so we can resolve the issue. We review each case individually and, in some cases, we may require further information such as pictures so we can choose the best course of action.

We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

Don’t worry, visit our login page and select 'Forgotten your password?' You can enter the email address registered, and we will send you instructions on how to get this reset.

We offer a variety of online payment methods including. • VISA • MasterCard • Maestro • Google Pay • Apple Pay • PayPal

Once you have found all the items that you want, click the bag icon and checkout. You will see an order summary box. Below your list of items you will see an option to add a Coupon/Gift Certificate. Add your unique discount code into this box and click ‘Apply’.

In most cases, a promotional code issued on our website cannot be used in conjunction with another code or a promotional event taking place on the site. You can contact us for more information on 0800 488 0345

If you no longer want to receive Northern Parrots news, then you can log-in to your account and select the ‘Email Preferences’ option to make this change or on any past emails from us there is the option to unsubscribe in the footer. Contact us if you need some help.