Privacy Policy
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HomeCustomer ServicesPrivacy Policy

Privacy Policy

 
1.   INTRODUCTION  
  
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.northernparrots.com, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
 
By providing us with your data, you warrant to us that you are over 13 years of age.
  
Contact Details
 
Our full details are: Northern Pet Company, Unit 21 Cuba Estate, Ramsbottom, Bury, Lancashire. BL0 0NE
 
Full name of legal entity: Northern Pet Company, Unit 21 Cuba Estate, Ramsbottom, Bury, Lancashire. BL0 0NE

Northern Parrots and www.northernparrots.com are trading names of Northern Pet Company Ltd, Registered in England no. 4489037.
 
Our registered office is 22-28 Willow Street, Accrington, BB5 1LP. Please do not use this for correspondence.
 
Our VAT registration number is 797 7031 84.
 
Email address: info@northernparrots.com
 
Postal address: The Data Controller, Northern Pet Company, Unit 21 Cuba Estate, Ramsbottom, Bury, Lancashire. BL0 0NE
 
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
   
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by updating your account details on the website.  Click here to update your personal details https://www.northernparrots.com/page/login/?
 
2.  WHAT DATA DO WE COLLECT ABOUT YOU
 
Personal data means any information capable of identifying an individual. It does not include anonymised data.
 
We may process certain types of personal data about you as follows:

 
  • Identity Data may include your first name, last name, username and title.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your payment card details.  All the financial data we store is encrypted
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, internet protocol addresses, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
 
We need to collect the following sensitive data about you in order to process your sales orders efficiently.
 
Customer name, full address, contact telephone number, email address, payment details.
 
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
 
3.  HOW WE COLLECT YOUR PERSONAL DATA 
 
We collect data about you through a variety of different methods including:

 
  • Direct interactions: You may provide data by filling in forms on our website or by placing an order on our website or by communicating with us by phone, email or other means.  Including when you:
  • order our products or services;
  • create an account on our site;
  • subscribe to our newsletters or catalogues;
  • request resources or marketing be sent to you;
  • enter a competition, prize draw, promotion or survey; or
  • give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our Link for further details.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
Facebook
Amazon
eBay
Trade shows
  •  Search information providers based in the EU.
Google
Bing
Amazon
   
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Worldpay, Parcelforce, DPD, Pallet line and Royal Mail based inside the EU.
4.  HOW WE USE YOUR PERSONAL DATA  
 
We will only use your personal data when legally permitted. The most common uses of your personal data are:

 
  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
 
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by logging into your account https://www.northernparrots.com/page/login/?.  Navigate to personal details and amend your contact preferences accordingly.
 
 
Purposes for processing your personal data  
 
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
 
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at privacy@northernparrots.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 
Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer
 
(a) Identity
(b) Contact
Performance of a contract with you
 


To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us

 
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing &        Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us

 

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
 

 
(a) Identity
(b) Contact
(c) Profile
(d) Marketing & Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

 
To enable you to partake in a prize draw, competition or complete a survey
 
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing &  Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

 
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
 
(a) Identity
(b) Contact
(c) Technical

 


(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation

 
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
 
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing & Communications
(f) Technical
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
 
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
 
(a) Technical
(b) Usage
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
 
To make suggestions and recommendations to you about goods or services that may be of interest to you
 
(a) Identity
(b) Contact
(c) Technical
(d) Usage
Necessary for our legitimate interests to develop our products/services and grow our business
 
 
 
 
 
Marketing communications 
 
You will receive marketing communications from us if you have:

 
  1. requested information from us or purchased goods or services from us; or
  2. if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  3. in each case, you have not opted out of receiving that marketing. 
 
You can ask us or third parties to stop sending you marketing messages at any time https://www.northernparrots.com/page/login/?.   OR by following the opt-out links on any marketing message sent to you or OR by emailing us at privacy@northernparrots.com  at any time.
 
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
 
We process the use of individual data under the terms of legitimate interest for marketing purposes.  All our email marketing communications offer an unsubscribe link on the email itself.  Individuals can also contact our customer service department or email privacy@northernparrots.com to unsubscribe from our email newsletters.
 
Change of purpose  
 
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at privacy@northernparrots.com.
 
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
 
We may process your personal data without your knowledge or consent where this is required or permitted by law. For example, a legal entity in the event of a bad debt.
 
5.  DISCLOSURES OF YOUR PERSONAL DATA  
 
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

 
  • Service providers who provide IT and system administration and ERP services/systems.
  • Professional advisers including lawyers, bankers, Accounts, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties who store customer data for the purpose of email marketing, affiliate marketing and improved onsite experience.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. 
 
 
6.  DATA SECURITY  
 
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
 
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
 
7.  DATA RETENTION  
  
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
  
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
 
In some circumstances you can ask us to delete your data: see below for further information.
 
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
 
8.  YOUR LEGAL RIGHTS  
 
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:  

 
  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/


If you wish to exercise any of the rights set out above, please email us at privacy@northernparrots.com
  
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
  
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
  
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
 
 9. THIRD-PARTY LINKS  
 
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 
10. COOKIES  
 
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy here

 
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