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  • Parrot Advice
  • FAQs
  • 0800 488 0345
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    • Direct Dispatch - 7 days delivery

    FAQs

    Shopping With Us

    If you can’t find the answer to your question below, a member of our team will be happy to help.

    If your order has not been dispatched, you can amend your address. As there is a very small window of time to make updates before our warehouse team process your order, please contact us as soon as possible. Please note, new customers are unable to change their details on their first order for fraud prevention reasons.

    If your order has not been dispatched yet, you can cancel or amend your order. As there is a very small window of time to make updates before our warehouse team process your order, please contact us as soon as possible.

    Once your order has been shipped, you will receive a confirmation email to the e-mail address provided at purchase. If you have an online account, you can check the status of your orders anytime, visit the Order History page. This is the easiest and fastest way to get the most current information regarding your orders. Please contact us anytime for help with an order.

    We currently offer free standard shipping on all orders over £49.

    A tracking number will be emailed to you once your order is despatched. The tracking number allows you to see where your package is and when it will arrive.

    Please contact us with your order number and tracking details to hand. Be sure to check with your neighbours and/or post office for more information before reporting any issues to us.

    Please check our Returns & Refunds page for all information regarding returning, or cancelling an order.

    Please contact us with all the information you have. We will resolve your query as quickly as possible. We will arrange for a return at our expense and provide a replacement or refund

    Our delivery options are fully tracked. If you have not received your order within the times stated and you have noticed unusual activity on your tracking number, please contact us for more help.

    If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of your dispatch email with your tracking ID. Please also check what time you placed your order, any orders placed after 2pm will be classed as if they were placed the next day. If you have received a card from the delivery company, it should have instruction on how to rearrange the delivery.

    Simply head over to the account page and register using a valid email address and password.

    It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you will see a list of options available to edit.

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. Please contact our customer service team as soon as possible so we can resolve the issue. We review each case individually and, in some cases, we may require further information such as pictures so we can choose the best course of action.

    We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

    Don’t worry, visit our login page and select 'Forgotten your password?' You can enter the email address registered, and we will send you instructions on how to get this reset.

    We offer a variety of online payment methods including. • VISA • MasterCard • Maestro • Google Pay • Apple Pay • PayPal

    Once you have found all the items that you want, click the bag icon and checkout. You will see an order summary box. Below your list of items you will see an option to add a Coupon/Gift Certificate. Add your unique discount code into this box and click ‘Apply’.

    In most cases, a promotional code issued on our website cannot be used in conjunction with another code or a promotional event taking place on the site. You can contact us for more information on 0800 488 0345

    If you no longer want to receive Northern Parrots news, you can update your ‘Email Preferences’ or quickly unsubscribe by clicking the link on the footer of the email (or any past emails) from us. Please contact us if you need some help.

    Frequently Asked Questions
    Frequently Asked Questions


    We?ve gathered answers to the most common questions to help make your experience with Northern Parrots as smooth as possible. Whether you're wondering about delivery times, returns or how to treat your feathered friend, you?ll find helpful info right here.


    Still need help? Our customer service team is just a click away - contact us

    ?? Order & Account Management
    • Can I edit my contact information and address after I order?

      We process orders promptly to ensure you receive your items as expected. Once your order has been confirmed, we?re unable to make changes to it. If you have any questions or need assistance, please don?t hesitate to contact us.

      Can I cancel or adjust my order?

      Once your order has been placed, we?re unable to make changes to it. If you wish to cancel an order please contact us.


      How do I register for an account?

      Simply head over to the account page and register using a valid email address and password.

      How do I change my account details?

      It?s easy to make changes to your details, whether it?s your payment information, password or address book. Log-in to your account and you will see a list of options available to edit.

      I have forgotten my password. What should I do?

      Don?t worry, visit our login page and select 'Forgotten your password?' You can enter the email address registered and we will send you instructions on how to get this reset.



    ?? Shipping & Delivery
    • Where is my order?

      Once your order has been shipped, you will receive a confirmation email to the e-mail address provided at purchase. Please contact us anytime for help with an order.

      How do I know my package has shipped?

      A tracking number will be emailed to you once your order is despatched. The tracking number allows you to see where your package is and when it will arrive.



      My package says delivered, but I didn't receive it.

      Please contact us with your order number and tracking details to hand. Be sure to check with your neighbours and/or post office for more information before reporting any issues to us.




      My order has not arrived within the stated delivery time, what should I do?

      Our delivery options are fully tracked. If you have not received your order within the times stated and you have noticed unusual activity on your tracking number, please contact us for more help.



    ?? Returns & Issues
    • What is your Returns or Cancellation Policy?

      Please check our Returns & Refunds page for all information regarding returning or cancelling an order.

      I received the wrong product; can I return it?

      Please contact us with all the information you have. We will resolve your query as quickly as possible. We will arrange for a return at our expense and provide a replacement or refund






      My item arrived damaged. What should I do?

      Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. Please contact our customer service team as soon as possible so we can resolve the issue. We review each case individually and, in some cases, we may require further information such as pictures so we can choose the best course of action.




      I've changed my mind - how do I arrange a return?

      We?ve teamed up with At Last?, a leading returns platform, to make returning your pet supplies simple, flexible, and eco-conscious. Just visit our Returns Portal to begin. For more Information visit our Returns Page.

      Can I exchange an item?


      Unfortunately, we are unable to offer an exchange service at this time.


    ?? Promotions & Subscriptions
    • How do I use a discount code?

      Once you have found all the items that you want, click the bag icon and checkout. You will see an order summary box. Below your list of items you will see an option to add a Coupon/Gift Certificate. Add your unique discount code into this box and click ?Apply?.



      Can I use more than one promotion code for the same order?

      In most cases, a promotional code issued on our website cannot be used in conjunction with another code or a promotional event taking place on the site. You can contact us for more information on 0800 488 0345







      How do I unsubscribe?

      If you no longer want to receive Northern Parrots news, you can update your ?Email Preferences? or quickly unsubscribe by clicking the link on the footer of the email (or any past emails) from us. Please contact us if you need some help.








    ?? Cages & Large Item FAQ's:
    • How can I order my cage?

      A member of our customer service team will contact you after you place your cage. Your order will not be processed until you have spoken to a member of a team to confirm it is suitable for your Parrot.

      Where can my cage be delivered?

      It can be delivered to a home or work address. We are unable to ship cages across water or overseas ? (unless you can use a UK mainland delivery address, such as a friend, relative or freight forwarding business)


      When will I receive my cage?

      The supplier will call you to book in the delivery. It will be delivered separately from any other items in your order.

      Somone must be home to sign for the cage delivery. Deliveries are made Monday to Friday, and we are unable to leave the item in a safe place if no one is present.

      What happens once my cage is delivered?

      The driver will not be able to take the cage inside your property. If the cage arrives damaged, please sign for it as 'damaged' and contact us immediately

      Some cages may be delivered on a pallet , if so, it will have to be disposed of by the customer. Please do not put your bird in the cage until you are fully happy.


      Important information

      There will be an additional fee if you have a change of heart or miss the delivery.


      Next Working Day Service is available to some areas depending on capacity and the cage type you are purchasing. Please see full details on the product detail page or contact us for more information. We are unable to ship cages across water or overseas. Certain postcodes in Scotland and non-mainland UK postcodes may also be subject to an additional delivery charge for larger items such as cages ? please contact us for more details.


      Due to the weight and size, some cages are delivered on a pallet service to ensure they arrive in perfect condition. If your cage is going to be delivered this way, we will contact you. Please note the courier is unable to collect / return / dispose of the pallet. Please ensure there is sufficient access and parking on the day of delivery.