Our Service Guarantee
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HomeCustomer ServicesOur Service Guarantee

Our Service Guarantee

Fast, Free Delivery
Orders over £39 receive FREE Standard Delivery (delivered in 3 - 5 working days) Need your order sooner? Order before 2pm and choose our priority delivery service and your order will be with you in 1 - 2 working days - only £5.99. Details.

Hassle Free Returns

You can return anything you don’t like up to 90 days after purchase for any reason* – we'll even pay for most returns - and we’ll process your refund or replacement the same day we receive it. Details

Efficient Service

If you need to email us with any problems or queries we’ll get back to you within 2 hours (during office hours). Contact Us

Quality Products

Our products have been selected from all over the world and are only offered to you once we are happy with their quality and safety. We will not offer products if there are any doubts over this.

Value-for-money Prices

As with everything you get what you pay for. We buy in bulk to enable us to offer you low prices on quality products. We do not sell cheap, poorly made products and we urge you to avoid them elsewhere. 

Widest Range

We import much of our range direct from manufacturers worldwide to ensure we can bring you the biggest selection and the best new products - first.

Safe Shopping

We use 128 bit Secure Socket Layer encryption to protect your personal details. Look for the padlock in the bottom right of your screen when you log in or reach the checkout.


We will never pass on any of your details to anyone outside Northern Parrots. When you log in you can choose if you want to receive product information or special offers from us by email, through the post or neither. 

We want you to be delighted with everything you buy and the service you receive. If you experience any problems please contact us so we can put it right.
*This guarantee is in addition to your legal right under the Directive on Consumer Rights to cancel an order within 14 working days without a reason. Your statutory rights are not affected. 

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