Contact Details
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HomeCustomer ServicesContact Details

Contact Details


We're always happy to hear from you, whether you've got a problem or query before or after you buy, you need more information, or anything else. Please quote your order number in any correspondence. You can contact us by any of the following methods.


Email us at We promise to respond quickly.  


Call us on 0800 488 0345 or 01706 507309 (+44 1706 507309 from outside the UK).

We can take your call between 8am and 5.30pm Monday to Friday, or between 9am and 4pm on Saturdays - closed Sundays and Bank Holidays (UK times).

You can leave an answerphone message any other time and we'll call you back the next morning.

Please note calls may be monitored and / or recorded for quality and training purposes

Online Chat Service

Click the Blue 'Chat' icon located in the bottom right of your screen to start on online chat with a member of our customer services team - 9am - 4.30pm.
Enquiries outside of these times will still come through to our cuistomer services team, who'll aim to respond within 24 hours if not sooner.
Please note this service is only available when viewing our 'desktop' site. If you're viewing via our mobile site, you can switch by clicking the  'Desktop Site' link at the bottom of the page.


Our postal address is

Northern Parrots
Unit 21 Cuba Estate
Bolton Road North
United Kingdom.

Please Note: We do not have a shop for you to visit but you will find all our products on this website, all with clear pictures and plenty of information.


Northern Parrots and are trading names of Northern Pet Company Ltd, Registered in England no. 4489037.

Our registered office is  21 Cuba Estate, Ramsbottom, Bury, Lancashire, United Kingdom, BL0 0NE

Our VAT registration number is 797 7031 84.

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