Best Price Promise
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HomeCustomer ServicesBest Price Promise

Best Price Promise


We do our best to make sure everything we sell is at a great price. And we're so confident of that we'll guarantee it!

Just look for the Best Price Promise logo on the product page and if you see it cheaper on any other website - even after purchase - we'll refund the difference, plus an extra 10%.

How do I claim?

There's no need to call or email us first. Just place your order as normal and once you've received it you've got 7 days to contact us for a refund.
Just email with the following details

  • The order number and product code(s) from your invoice
  • The website where you've seen the product - please include a link to the exact page
  • The price you've seen, including delivery

Once we've verified it we'll issue a refund, by the same method you paid, within 7 days. It's that simple!


Our total price is £49.99
You've seen the same product at £44.99 in total.
We'll refund the difference of £5 plus an extra 10% making a total refund of £5.50.

Things to bear in mind

  • Email claims must be received within 7 days starting the date of delivery
  • The other product must be identical (i.e. same model / size / colour as well as new and undamaged) and in stock for delivery within 48 hours at a UK based website.
  • Comparison will be based on the total standard selling price including the delivery cost and excluding temporary promotions.
  • Private sellers, price comparison, marketplace and auction sites are excluded.
  • Best Price Guarantee is for personal use only and cannot be used in conjunction with other promotions. We reserve the right to limit or exclude refunds in case of misuse.

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