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HomeCustomer ServicesReturns & Refunds

Returns & Refunds

Feel free to return anything you have purchased from us - for any reason - within one whole month for a full refund. All we ask is you return it in the same condition you received it*.

Please complete the returns note received with your order and enclose it with the item(s) you are returning. Returns should be sent to
Northern Parrots
21 Cuba Estate
You are responsible for the cost of returning products unless they are faulty or do not otherwise comply with the terms of the contract (see below). Please obtain proof of posting so that this can be produced in case of any loss or damage in the post. We're sorry but Custom-made / Special Order products cannot be returned. Please note DVDs and CDs can only be returned if unopened.
*This guarantee is in addition to your legal right under the Dirctive on Consumer Rights to cancel an order within 14 working days without a reason. Your statutory rights are not affected.
Faulty/Incorrect Items

If you receive an item that is damaged or that you did not order, please contact us as soon as possible so we can arrange return at our expense, and provide a replacement or refund as required.
Please see our Terms & Conditions for more details

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