Frequently Asked Questions
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HomeCustomer ServicesFrequently Asked Questions

Frequently Asked Questions

When will I receive my order?

Our Free Next Day delivery service for orders over £99 means you should receive your order very quickly. Even if your order was under £99 or placed in the evening or at the weekend you won't have long to wait. Click here for full details of delivery speeds.

How can I track my order?

If your order has been sent by a trackable service such as Parcelforce we will email you the tracking number when we despatch the order so you can track the order online or telephone the carrier direct. You can also log into your account to see the tracking details.

Who will deliver my order and what happens if I'm out?

UK orders will be sent by either Royal Mail or Parcelforce depending on the weight of the parcel and the delivery service you have selected. Most items will need a signature, so if you are not in the driver will normally leave a card so you can ring up and arrange redelivery, or collect the parcel from a local Post office.

Can I visit your shop or collect my order?

Unfortunately we don't have a shop or the facility for goods to be collected. We do make sure we have full details and clear pictures of all our products on the website - any more information is just a call or email away. Next day delivery is available for urgent orders.

How can I pay for my order?

If you are ordering online we accept Visa, Mastercard, Maestro or Electron cards, or you can pay by Paypal. If you prefer you can telephone us with your order and card details, or send your order through the post with a cheque. Please do not send cash for security reasons.

I have placed an order - can I add or change something?

As soon as your order is placed it is sent to the warehouse to be packed and despatched. To avoid mistakes, and to help us despatch orders as quickly as possible, once an order has reached the warehouse we are unable to manually alter it.
Please place a new order which will be sent separately.

I have placed an order - can I change the delivery address or service?

As soon as your order is placed it is sent to the warehouse to be packed and despatched. To avoid mistakes, and to help us despatch orders as quickly as possible, once an order has reached the warehouse we are unable to manually alter it.
If there will be no-one in at the address / time you have chosen, the driver will normally leave a card so you can ring up and arrange redelivery, or collect the parcel from a local Post office.

I have received my order but there are items missing - what should I do?

Please check your despatch note in case part of your order is out of stock or unavailable. Otherwise please contact us so we can put it right.

I have received my order and something is damaged - what should I do?

Please contact us as soon as you receive the parcel if anything is damaged so we can arrange a replacement. We will need you to retain the damaged item and original packaging in case our carrier needs to inspect or collect the parcel. Please accept our apologies for the inconvenience.

Can I return something I bought from you?

Of course! We're happy to accept returns up to 30 days after you receive them. Just send them back in the same condition you received them and we'll give you a full refund. You can find more details here 

What should I feed my Parrot?

Unfortunately there's no one food which is suitable for all Parrots at all times. The best general advice we can give is to feed a variety of foods with a formulated complete diet such as pellets as the base. To this can be added seeds, pulses, nuts, fruit, vegetables and much more.
We have several articles on feeding and nutrition which you may find useful including Parrot Nutrition and Converting a Parrot to a Formulated Diet

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